Sender IDs & WABA Onboarding

Every WhatsApp number your organisation sends from is registered as a Sender ID, connected through Meta's embedded signup flow.

Requires the WhatsApp module.

Connecting a WhatsApp Business Account

1. Go to Settings → Communication → Sender ID.
2. Click + New WhatsApp Sender ID.
3. Complete Meta's embedded signup flow to connect your WhatsApp Business Account (WABA) — no manual API key exchange required.
4. Once connected, the number is available to Campaigns, Team Inbox, Flows and Bots.

Per-number settings

Each connected number has its own settings:

• Greeting message — sent automatically to a new conversation.
• Out-of-service message — sent outside your configured availability.
• Auto-save unknown numbers — automatically create a contact for anyone who messages a number that isn't already in your contacts.

Managing sender IDs

Enable or disable a sender ID's status at any time. A disabled sender ID stops sending and receiving, but its message history and templates remain intact.

Tips

• Set a greeting message for every number in active use — it's often the only signal a customer gets that their message went through.
• Turn on auto-save for numbers used for inbound customer contact, so new conversations don't fall outside your CRM.