Rewards Overview

The Rewards module lets you run customer loyalty programs, issue reward vouchers, and set up incentive programs — directly within YSUITE.

Requires the Loyalty add-on.

Key features

Feature	Description
Loyalty Programs	Points-based programs that reward customers for purchases
Reward Vouchers	Issue and track discount vouchers for customers
Incentive Programs	Configure staff or partner incentive schemes

Loyalty Programs

Loyalty programs let you reward customers every time they make a purchase. Configure:

Program name and description
Points earning rules (e.g. 1 point per AED 10 spent)
Points redemption value
Minimum points required to redeem

Customers accumulate points across invoices. When they redeem, a credit note is generated and applied to their next invoice.

Reward Vouchers

Vouchers are fixed-value discount codes assigned to a specific customer.

Field	Description
Voucher code	Unique code used at checkout
Voucher value	Fixed monetary discount amount
Valid from / to	Validity date range
Customer	The contact this voucher is assigned to
Status	Active, Used, or Expired
Origin	How the voucher was created (manual or from a loyalty program)

Issuing a voucher

Go to Rewards → Reward Vouchers.
Click + New Voucher.
Select the customer, enter the value, and set the validity dates.
Save — the voucher is immediately active and can be applied to an invoice.

Applying a voucher

Apply a voucher code when creating or editing an invoice. The voucher value is deducted from the invoice total and the voucher is marked as Used.

Incentive Programs

Incentive programs can be configured for sales staff or partners. Set up rules for commission or bonus calculations based on closed deals or paid invoices.

Tips

Vouchers generated from loyalty points redemptions are linked to the originating invoice — you can trace the full voucher history from the voucher detail view.
Expired vouchers remain visible in the list with an Expired status for record-keeping.