WhatsApp Business Overview
YSUITE WhatsApp Business gives your team a shared inbox for customer conversations, campaign broadcasting, and bot- and flow-based automation — all connected to your CRM contacts.
Requires the WhatsApp module and a connected WhatsApp Business Account (WABA).
What's included
| Feature | Description |
|---|---|
| Sender IDs & WABA Onboarding | Connect a WhatsApp Business Account via Meta's embedded signup |
| Templates | Pre-approved message templates for outbound messaging |
| Campaigns | Broadcast template messages to contact lists |
| Scheduled Campaigns | Run a campaign automatically on a recurring basis |
| Team Inbox (WhatsApp Chats) | Shared team inbox for two-way conversations |
| Flows | Interactive multi-step in-chat forms for data collection and self-service |
| Bots | No-code automated conversations bound to Forms fields and templates |
Module pages
- Sender IDs & WABA Onboarding — connect a number and configure per-number settings
- Templates — manage approved WhatsApp message templates
- Campaigns — create and send broadcast campaigns to contacts
- Scheduled Campaigns — recurring campaigns with per-run history
- Team Inbox — the shared conversation inbox
- Flows — build interactive in-chat flows
- Bots — build no-code automated conversations
How it fits together
- Contacts from the CRM are your messaging audience.
- Templates must be approved by Meta before use in campaigns, bots or flows.
- Campaigns and Scheduled Campaigns send a template to a selected list of contacts.
- Team Inbox receives replies — threads are assigned to team members for follow-up.
- Bots and Flows automate structured conversations before or instead of a human agent.
- Automations can trigger WhatsApp messages based on CRM events (e.g. deal created, form submitted).
Sender IDs
A Sender ID is your connected WhatsApp Business phone number. You can have multiple Sender IDs — for example, one per brand or region. Connect and configure them under Settings → Communication → Sender ID — see Sender IDs & WABA Onboarding.