WhatsApp Business Overview
YSUITE WhatsApp Business gives your team a shared inbox for customer conversations, campaign broadcasting, and flow-based messaging — all connected to your CRM contacts.
Requires the WhatsApp Business add-on and a connected WhatsApp Business Account (WABA).
What's included
| Feature | Description |
|---|---|
| Campaigns | Broadcast template messages to contact lists |
| Inbox (Chats) | Shared team inbox for two-way conversations |
| Templates | Pre-approved message templates for outbound messaging |
| WhatsApp Flows | Interactive multi-step flows for data collection and self-service |
Module pages
- Campaigns — create and send broadcast campaigns to contacts
- Templates — manage approved WhatsApp message templates
- WhatsApp Flows — build interactive messaging flows
How it fits together
- Contacts from the CRM are your messaging audience.
- Templates must be approved by Meta before use in campaigns.
- Campaigns send a template to a selected list of contacts at a scheduled time.
- Inbox receives replies — threads are assigned to team members for follow-up.
- Automations can trigger WhatsApp messages based on CRM events (e.g. deal created, form submitted).
Sender IDs
A Sender ID is your connected WhatsApp Business phone number. You can have multiple Sender IDs (e.g. one per brand or region). Configure them under Settings → WhatsApp → Sender IDs.